Responsible gambling

Responsible Gaming at Playground Casino Montreal

At Playground Casino Montreal, we take responsible gaming seriously and provide our guests with the tools and resources needed to maintain a healthy balance between their gaming activities and personal life.

Setting Personal Spending Limits
We encourage all our guests to set personal spending limits for themselves. This can be done by contacting our Player Services team or by using one of our on-site ATM machines to withdraw cash in smaller increments. By doing so, you can better manage your finances and make more informed decisions about when to take a break from gaming.

Self-Exclusion Program
If you feel that your gaming habits are becoming problematic or if you're experiencing financial difficulties due to excessive gaming, please consider self-excluding yourself from our premises for a specified period of time. This can be done either temporarily (e.g., 24 hours) or permanently, depending on your individual needs.

Time-Outs
In addition to setting personal spending limits and self-exclusion, we also offer the option of taking regular breaks from gaming through our Time-Off program. By taking a break from our premises for an extended period of time, you can recharge and return to gaming with renewed energy and focus.

Responsible Gaming Resources

• We direct guests towards helplines and counseling services that provide assistance in dealing with problem gambling.
• Our staff is trained to recognize the signs of problem gambling and will do their best to provide support to those who need it.
• As part of our ongoing commitment to responsible gaming, we partner with national and provincial organizations dedicated to supporting individuals experiencing gambling-related harm.

Additional Support Resources

For guests seeking additional support or guidance on managing their gaming habits, the following resources are available:

• Problem Gambling Helpline:
  A 24-hour hotline providing confidential advice and counseling for those struggling with problem gambling.
• Gaming Addiction Treatment Services:
  Local organizations offering comprehensive treatment programs tailored to address specific needs of individuals affected by problem gambling.